1. In short
- The assessment fee is not refundable once the assessment has been performed.
- A booking deposit is refundable if you cancel before work begins, less any assessment already performed.
- If you cancel part-way, you get a pro-rata refund for work not yet performed.
- Approved refunds go back to the original payment method within 5 to 7 working days.
2. Assessment fee
The Data Health Assessment involves a technician's time and the careful handling of your devices. Once the assessment has been performed, the fee is non-refundable. If you cancel before the assessment is performed, you will receive a full refund of the assessment fee.
3. Booking deposit
If you cancel before we begin work on your project, your deposit is refunded, minus the assessment fee if an assessment has already been performed. "Work begins" means the point at which we start reading or copying your devices, or purchase storage or services specifically for your project at your request.
4. Cancelling after work has begun
If you cancel part-way through, we will account for the work done and refund the rest pro-rata. We will give you a short written statement showing which stages were completed and which were not. Costs we have already paid to third parties for your project, such as storage you asked us to buy, may be deducted at actual cost, with proof.
5. Balance payments
The balance becomes due when the work is completed and you have been given the chance to review it. If you believe part of the work was not done as quoted, write to us before paying and we will correct it or adjust the balance.
6. Physically damaged media and recovery work
Recovery from physically damaged media can never be guaranteed (see the Data Recovery Disclaimer). Because of that:
- If the damage was disclosed to you in the assessment or quote and we carried out the work with proper care, there is no refund merely because the media could not be read.
- However, if your quote says you are not charged for recovery that did not succeed, you will not be charged for it, and any amount paid for that part will be refunded.
We will always tell you the terms for recovery work in the quote before you agree.
7. If we cannot do the job
If we conclude after assessment that we cannot take on your project safely, we will say so and refund any amount paid for work that will not be done, other than the assessment fee.
8. If we make a mistake
If we fail to deliver what the quote promised, for reasons within our control, we will first try to put it right at no extra cost. If we cannot, you will be refunded the fair amount for the part not delivered.
9. How to ask for a refund or cancel
Write to aj@kamyab.co.in or use the contact page, with your KDC reference number. We will confirm in writing what is refundable.
10. How refunds are paid
Once a refund is approved, we process it to the original payment method through Razorpay within 5 to 7 working days. Your bank or card issuer may take additional time to show it. If you paid by another method, we will agree the refund route with you.
11. Your legal rights
This policy does not reduce any rights you have as a consumer under Indian law.